Conflict is inevitable!!! But in truth, conflict can be avoided or significantly reduced when individuals use the skills and techniques presented in this workshop.

When conflict does occur it is important to resolve the situation quickly and fairly for both parties.

This workshop teaches the types of conflict resolution styles (forcing, accommodating, etc.) and the rules of dealing with each. It also helps participants to identify the real issues in a conflict situation and offers a step-by-step process for resolving conflict